SOLIDSKIP LLC — TERMS & CONDITIONS

Effective Date: October 1, 2025

Revision Date: October 9, 2025

By submitting payment, registering for a plan, placing an order (including by simple email), or otherwise engaging SolidSkip LLC’s services, the client confirms that they have received, reviewed, and accepted these Terms & Conditions and the accompanying Privacy Policy. These Terms govern all client-facing matters and supersede any prior SolidSkip materials, except as stated in “Miscellaneous; Entire Agreement; Hierarchy” below.

1) Services Overview

SolidSkip LLC (“SolidSkip,” “we,” “us,” or “our”) provides prepaid, credit-based skip tracing and data append services for real estate investors, wholesalers, and related professionals. Clients provide their property lists through approved communication or file-transfer methods (e.g., secure email, SFTP, or private Slack/secure channels). Upon receipt and payment confirmation, SolidSkip processes the data and returns results electronically. Delivery of the results file constitutes full performance of our service obligations. No additional warranties or service obligations exist beyond the delivery of results.

1.1 Skip Tracing Defined: Skip tracing is the process of locating contact information — including phone numbers, email addresses, and related demographic or ownership-linked details — for individuals or entities on client-provided property lists. SolidSkip does not independently source property records; all lists must be supplied by the client.

1.2 Client Responsibilities: Clients represent and warrant that any data they submit was lawfully obtained and that they have the right to share it with SolidSkip for processing. Clients are solely responsible for ensuring that their use of skip-tracing data complies with all applicable privacy, marketing, and communications laws, as further detailed in Section 5.

1.3 Accuracy & Limitations: Results are provided on an “as-is” basis. Accuracy and match rates vary by data quality and completeness. SolidSkip does not guarantee any specific match rate or outcome.

2) Orders, Subscription Plans, and Credits

2.1 Orders: Orders may be documented in writing, including a simple email from Client requesting Services/Deliverables and SolidSkip’s confirmation by reply email or commencement of performance (“Email Order”). An Email Order is binding even if it does not reference these Terms. Any terms in Client purchase orders, portals, or email footers that are not expressly accepted by SolidSkip in writing are rejected and have no effect.

Plan Types: Monthly — credits are provided for the month and expire at the end of that billing month unless a different expiration date is stated in the Order or Pricing Sheet. Annual Set Allowance — credits are provided up-front and expire one (1) year from purchase unless a different expiration date is stated in the Order or Pricing Sheet. Unused credits do not roll over. The SolidSkip Pricing Sheet controls numerical pricing, credit allowances, and per-credit rates. All credits expire automatically as stated above and do not roll over under any circumstances unless expressly approved in writing by a Co-Managing Member of SolidSkip LLC.

2.2 Custom Credit Allowances: SolidSkip may, at its discretion, offer custom credit volumes, pricing, or expiration timeframes that differ from standard plan options. Any such variations must be stated in the applicable Order, invoice, or written confirmation from SolidSkip and, once accepted, are binding for that term. Custom allowances remain subject to all other terms of this Agreement, including payment, renewal, and expiration provisions.

2.3 Credits and Consumption: “Credits” are the unit of account. One (1) credit equals one (1) successful match of the requested information. If an Order requests multiple data types (e.g., phone and email), credits are consumed per successful match per data type. Example: If a client submits 10,000 property records requesting both phone numbers and emails, and SolidSkip matches 7,000 phone records and 5,000 email records, the client is charged 12,000 credits in total.

3) Billing & Payment (Prepaid)

3.1 SolidSkip operates strictly on a prepaid basis. Payment must be received before any Deliverables are provided or Services commenced. Services do not continue outside of the paid service window. Payment Methods: Credit Card or ACH/Bank Transfer (as specified in the Order/Invoice). Invoices are due upon receipt. All fees are non-cancelable and non-refundable once processing has begun, except as stated under Refunds. If usage exceeds included credits, Client must purchase additional credits in advance, or (if permitted by SolidSkip) overages will be invoiced and must be paid before further Services are provided. Overages (if permitted and invoiced) remaining unpaid after ten (10) days may incur a late fee of 1.5% per month (or the maximum rate allowed by law). Late fees apply only to unpaid overage balances. SolidSkip may adjust future pricing by providing at least fifteen (15) days’ notice in accordance with these Terms.

3.2 Overages are billed at the same per-credit rate as the Client’s active plan. Consistent early overages (for example, exhausting credits well before the end of a billing period) may prompt a recommendation to upgrade to a higher plan tier. SolidSkip reserves the right to suspend or delay Services if any payment or overage balance remains outstanding beyond its due date. Submission of data or continued use of Services constitutes Client’s authorization for SolidSkip to process and bill overages at the applicable plan rate.

4) Renewal, Non-Renewal, and Refunds

4.1 Renewals: All SolidSkip plans renew only upon continued participation and payment by Client. Plans are not automatically charged or extended. Client must provide timely written notice of non-renewal to prevent service continuation or additional billing.

4.2 Monthly Plans: Monthly subscriptions do not renew automatically. Client must provide written notice of non-renewal at least five (5) days prior to the end of the current billing period. For high-volume plans exceeding 120,000 monthly credits, Client must provide written notice of non-renewal at least fifteen (15) days prior to the end of the current billing period. If no notice is received, SolidSkip may, at its discretion, continue service for the next billing cycle upon receipt of payment, subject to these Terms.

4.3 Set Allowance Plans: Set Allowance subscriptions do not renew automatically. Client is responsible for monitoring credit usage and expiration dates to ensure timely renewal or completion. When credits are near depletion or the allowance is approaching expiration, Client must notify SolidSkip whether it intends to:
(a) purchase a new Set Allowance;
(b) allow the allowance to expire.
For high-volume or custom allocations exceeding 120,000 monthly credits or equivalent, Client must provide written notice of renewal intent or non-renewal no later than fifteen (15) days prior to the anticipated depletion or expiration date.

Lack of awareness of remaining credits, expiration timing, or usage rate does not relieve Client of these notice obligations. If Client is uncertain of its remaining credit balance or expiration date, it is the Client’s responsibility to contact SolidSkip in advance to obtain this information and ensure compliance with the required notice periods.

4.4 Refunds: Payments are non-refundable except where SolidSkip cancels a plan without cause or fails to deliver due to a verified system error and declines reprocessing. No partial refunds, pro-rata credits, or adjustments will be issued once processing has begun.

5) Data Use, Restrictions, and Outreach Compliance

5.1 Internal‑Use Only; No Resale/Sublicense: Clients must not share, resell, sublicense, or redistribute Results Data outside of their organization (including to affiliates) without SolidSkip’s prior written consent.

5.2 Prohibited Uses: No FCRA‑regulated uses (e.g., credit, tenant, insurance, employment screening); no consumer debt collection; no harassing or unlawful outreach; no discriminatory, deceptive, or illegal purposes; no use outside the United States; no combining Results Data with sensitive personal data (e.g., SSN, driver’s license, bank, precise geolocation). Clients must not contact SolidSkip’s data providers directly, identify them publicly, or use their names/logos/marks in any client materials.

5.3 No AI/ML Training: Clients must not use Results Data to train, fine‑tune, evaluate, or benchmark any machine learning or AI models.

5.4 Client Outreach Compliance: Client is solely responsible for compliance with all applicable laws and industry rules in connection with any outreach using the Results Data, including scrubbing against federal and state Do‑Not‑Call lists, maintaining and honoring consent and opt‑out records, and complying with TCPA/TSR, CTIA/A2P 10DLC for SMS, and CAN‑SPAM for email. SolidSkip does not provide legal advice or compliance services. Client will defend, indemnify, and hold harmless SolidSkip from any claims, investigations, fines, or costs arising from Client’s outreach or breach of this Section.

5.5 Downstream Responsibility: All Deliverables are provided strictly for lawful business use. Client assumes full responsibility for any downstream use or disclosure by its employees, contractors, or affiliates and shall ensure all such parties comply with these same obligations.

6) Data Handling, Retention, and Vendor/Legal Override

6.1 Client Retention: Clients may store and retain Results Data indefinitely for internal use consistent with these Terms and applicable law.

6.2 SolidSkip Retention: SolidSkip retains Client Data (input lists) and Results Data solely for internal operational, compliance, and quality‑control purposes and does not resupply, redistribute, or provide any Results Data to other clients or third parties. Retained data is stored securely and is automatically deleted after three (3) months unless earlier deletion is requested in writing or longer retention is required by law.

6.3 Vendor/Legal Override: Notwithstanding anything to the contrary, if SolidSkip reasonably determines that applicable law or a third‑party licensor requires Client to cease use of, delete, or refrain from storing certain fields or datasets within Results Data, SolidSkip may provide written notice identifying the impacted data. Client shall promptly comply and, upon request, certify compliance. SolidSkip will use commercially reasonable efforts to minimize disruption and, where feasible, offer substitutes or suppressions going forward.

6.4 Deletion Requests: Deletion requests must be submitted in writing to info@solidskip.com. SolidSkip will confirm receipt and completion within a commercially reasonable timeframe.

7) Confidentiality

Both parties agree to maintain the confidentiality of non‑public business or operational information shared in connection with these Terms and use such information only as necessary to perform under these Terms.

8) Security and Incident Response

SolidSkip implements commercially reasonable administrative, technical, and physical safeguards to ensure the secure handling of client‑submitted files and Results Data. In the unlikely event of a security incident, SolidSkip will notify affected clients as required by applicable law.

9) Limitation of Liability and Indemnification

Limitation of Liability: To the fullest extent permitted by law, SolidSkip shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits/revenue, lost business opportunities, reputational harm, data loss/corruption, or campaign outcomes). In no event shall SolidSkip’s total liability to Client for any claim exceed the total fees actually paid by Client to SolidSkip in the three (3) months immediately preceding the claim. SolidSkip is not liable for acts, errors, or omissions of third‑party vendors, data providers, or contractors.

Indemnification: Clients agree to indemnify and hold harmless SolidSkip, its members (including Justin Piché and Skyler Kinney), officers, and contractors from claims or losses arising from (i) Client’s use or disclosure of Results Data; (ii) violations of law (including DNC, TCPA, CAN‑SPAM, FCRA, GLBA, DPPA, CCPA/CPRA, TDPSA); or (iii) breach of these Terms.

10) Force Majeure

SolidSkip shall not be liable for any delay, interruption, or failure to perform to the extent such delay, interruption, or failure results from events beyond its reasonable control, including outages or failures of third‑party platforms or vendors; changes to third‑party terms; natural disasters or severe weather; power or internet disruptions; cyberattacks; or strikes, labor disputes, or government actions. Obligations are suspended (not waived) for the duration of the event. Payment obligations are not excused.

11) Termination and Service Eligibility

11.1 Termination for Cause: Either Party may terminate this Agreement (and any affected Order) upon written notice if the other Party materially breaches this Agreement or the applicable Master Services & Data License Agreement (“MSA”) and fails to cure such breach within fifteen (15) days after receiving written notice of the breach.

11.2 Suspension: SolidSkip may immediately suspend deliveries or access if SolidSkip reasonably suspects a breach, is required by a vendor or applicable law, non-payment occurs, or suspension is necessary to prevent harm or misuse. Suspension does not waive payment obligations and will be lifted when the triggering issue is resolved.

11.3 Effect of Termination: Upon termination: (a) future deliveries under the terminated Order(s) shall cease; (b) all undisputed fees accrued through the effective termination date shall become due and payable; (c) subject to Section 6 (Data Handling, Retention, and Vendor/Legal Override) and the Privacy Policy, the Client may continue to retain and internally use all deliverables, outputs, and results previously provided; and (d) SolidSkip shall cease processing and delete retained Client Data and Results Data within three (3) months of termination, unless earlier deletion is requested in writing or longer retention is required by law.

11.4 Survival: Sections that by their nature should survive termination (including Data Ownership and Use, Confidentiality, Security, Limitation of Liability and Indemnification, Governing Law and Dispute Resolution, and Miscellaneous and Hierarchy) shall survive termination.

11.5 Service Eligibility: SolidSkip may decline to accept new Orders or continued engagements where, in SolidSkip’s reasonable judgment, the contemplated work would violate these Terms, the MSA, vendor requirements, or applicable law, or would present undue operational, security, or compliance risk. Any such decision shall not constitute at-will termination of an existing Order and shall not affect rights or obligations accrued prior to notice.

11.6 Controlling Agreement: All Clients of SolidSkip LLC operate under an executed Master Services & Data License Agreement. In the event of any conflict between these Terms and the MSA, the MSA shall govern (see Section 14).

12) Governing Law, Mediation, and Binding Arbitration; Injunctive Relief

These Terms are governed by the laws of the State of Texas. Before arbitration, either party may request mediation in Harris County, Texas, administered by the American Arbitration Association (AAA). Each party shall bear its own costs unless otherwise agreed. If mediation does not resolve the matter, any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved exclusively by binding arbitration in Harris County, Texas, under the AAA Commercial Arbitration Rules before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. All disputes must be resolved individually; no collective or class claims or class arbitrations are permitted. Notwithstanding the foregoing, a party may seek temporary, preliminary, or permanent injunctive relief in court to protect Confidential Information, intellectual property, or enforce restrictive covenants.

13) Publicity; Marks; Vendor Names

Client grants SolidSkip the right to list Client’s name and logo as a customer in SolidSkip’s customer lists and marketing materials, subject to Client’s brand guidelines if provided. Client may not identify or use the names, logos, or marks of SolidSkip’s data providers in any materials or communications.

14) Miscellaneous; Entire Agreement; Hierarchy

14.1 Authority to Bind: Only the Co‑Managing Members of SolidSkip LLC, Justin Piché and Skyler Kinney, are authorized to execute or modify binding agreements on behalf of the Company.

14.2 Entire Agreement: These Terms, together with any executed Order and the SolidSkip Privacy Policy and Pricing Sheet, constitute the entire agreement between the parties regarding the subject matter and supersede any prior or contemporaneous understandings not expressly incorporated herein.

14.3 Conflict/Hierarchy: In the event of any conflict between these Terms and another governing SolidSkip agreement executed by the Client (such as the Master Services & Data License Agreement), the terms of the executed agreement shall control, and the remaining provisions of these Terms shall continue to apply to the extent not inconsistent. In the event of a conflict between an Order and the Master Services & Data License Agreement, the latter controls unless the Order expressly overrides a specific section by name.

14.4 Severability; Waiver: If any provision of these Terms is held unenforceable, it shall be reformed to the minimum extent necessary to be enforceable, and the remaining provisions shall continue in full force. No waiver of any breach is a waiver of subsequent breaches.

14.5 Notices: Notices under these Terms must be in writing and sent to info@solidskip.com or to Client’s last known email address on file. Notices are deemed given when sent.